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Blank Email Body

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Hi,We have just used this solution which is working fine except in some cases email body doesn't appear inside the right pane even if actual email contains text. (Please see attached screenshot.)This is very random behaviour irrespective of state of the email record or the number of activity records return against the parent record.We have implemented this on the 'Case' entity. Any suggestion would be greatly appreciated.Thanks for this tool.H.Desai

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Closed Dec 21, 2012 at 8:37 AM by marekhuk
StripHtml function which I use to display html emails as text was expecting <body> tag. Some emails don't have it. Fixed.

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marekhuk wrote Dec 20, 2012 at 4:52 PM

I there is a chance to get a sample email which doesn't display properly? I expect to be something with html formatting.

DesaiH wrote Dec 20, 2012 at 9:58 PM

Hi,

I have managed to replicate this error so please find attached screenshot for the details which shows
actual email record and Activity Summary control on the 'Case' form.

Thanks for this prompt reply.

H.Desai

wrote Dec 20, 2012 at 9:59 PM

wrote Dec 20, 2012 at 9:59 PM

marekhuk wrote Dec 21, 2012 at 8:37 AM

My StripHtml function which I use to display html emails as text was expecting <body> tag. Some emails don't have it. Fixed.

wrote Dec 21, 2012 at 8:37 AM

wrote Feb 14, 2013 at 2:42 AM

wrote May 16, 2013 at 6:55 AM